Refund Policy
Refund, Return & Customer Experience Policy
Effective Date: [Insert Date]
1. Customer Satisfaction Philosophy
We aim to ensure a premium post-purchase experience, reflecting the trust placed in our wilderness survival expertise.
2. Return Eligibility Window
Returns must be requested within 30 days of delivery.
3. Item Condition Requirements
Returned items must:
- Be unused and in original condition
- Include original packaging and accessories
4. Non-Returnable Items
Non-returnable items include:
- Used or worn gear
- Clearance or final sale items
- Custom or personalized orders
5. Damaged or Incorrect Orders
Report within 7 days of receipt with supporting evidence.
We will:
- Replace defective items
- Or issue a full refund
6. Order Cancellation
Cancellations are allowed within 12 hours of purchase.
7. Return Authorization
Required prior to returning any product.
8. Refund Processing Timeline
Refunds are processed within 5–10 business days of receiving and inspecting the returned item.
9. Shipping Responsibilities
- Customers pay for return shipping unless the error is ours
- We cover shipping for defective or incorrect items
10. Exchange Policy
Exchanges are limited to defective items only.
11. Refund Delays
Refunds depend on payment provider processing times.
12. Abuse Prevention
Excessive returns or misuse may result in account restrictions.
13. Chargeback Policy
Customers should contact us before filing disputes or initiating chargebacks.